Delivery Policy for Services

At Knoige, we aim to provide a seamless and efficient delivery of your PECB ISO courses. This policy outlines the process and timelines for accessing your purchased courses.

1. Course Delivery Method

• Online Courses: Upon successful purchase, you will receive access to the online course materials through the Knoige platform. You will be able to log in using your registered email address and password.
• Course Materials: Any supplementary materials, such as textbooks, manuals, or software, will be provided in digital format and accessible through the course dashboard. In some cases, physical materials may be shipped to your address.

2. Access and Activation

• Immediate Access: For most online courses, access will be granted immediately after the payment is confirmed. You will receive an email with instructions on how to access your course.
• Delayed Access: In rare cases where immediate access is not possible, you will receive an email notification with the expected timeline for access. This typically does not exceed 24-48 hours.

3. Shipping of Physical Materials

• Shipping Time: Physical materials, if applicable, will be shipped within 3-5 business days after your purchase. You will receive a confirmation email with tracking information once the items are dispatched.
• Shipping Charges: Shipping charges, if applicable, will be calculated at checkout and added to your total purchase amount.
• International Shipping: We offer international shipping for physical materials. Delivery times and charges may vary based on your location.

4. Delivery Issues

• Access Problems: If you experience any issues accessing your online course, please contact our support team at info@knoige.com for immediate assistance.
• Missing or Damaged Materials: If any physical materials are missing or damaged upon delivery, please notify us within 7 days of receipt. We will arrange for a replacement or provide a suitable resolution.